![]() Why is that?Ī3: There was a Marketing survey sent by Jellop mid-way through the campaign. Since this is outside of our control, we ask that you contact their support email directly at I know I filled out a survey during the campaign but Kickstarter doesn’t show it as complete. What should I do?Ī2: This is a problem that occurred via the Kickstarter platform. Q2: I can’t find my survey in the Kickstarter backend, but I’m sure my credit card was charged. Kickstarter recommends using a browser on a desktop PC when accessing the survey. Please do keep in mind that currently, backer surveys cannot be filled out on a mobile device. Separately if you click the “Reward” tab on Kickstarter your backer number will be displayed at the bottom.From there you can find text that allows you to select the phrase “Respond now” that will take you to your survey. Click the link that says “View Survey”. ![]() When that page loads there should be text at the top saying “You backed this project”. Click on Eiyuden Chronicle: Hundred Heroes.From there you can see a list of your “Backed Projects”. Once you are logged in, click on your account image in the top right of the website.To access your backer id and survey head over to Kickstarter and login.your credit card was charged), you can login to Kickstarter to access your backer survey. What should I do?Ī1: If you successfully backed the project (ie. If you have completed the survey step, please move to the next section of this FAQ. If you’re having troubles regarding campaign fulfillment then please check here first, and if your question still hasn’t been answered then please reach out to [ ISSUESĬompleting your survey is the FIRST step in connecting your Kickstarter account with our fulfillment partner that allows us to make sure you get your merchandise/game codes in a timely manner. We have compiled the questions that have been most frequently asked into an FAQ right here! We’re aware of a number of issues surrounding campaign fulfillment and are taking steps to ensure that we address them as and when they come in. We will be posting another update on May 8th that will focus on any logistical issues that may occur surrounding the launch of Eiyuden Chronicle: Rising, so please keep an eye out for that! THE COMPLETE BACKER FAQ In anticipation of an influx of customer service-related queries around this time, we ask that you be patient with us in this regard, and that queries expressing that their product key does not work ahead of the game’s launch may go unanswered as we prioritize. That does not mean the game will be playable early, as the product keys will not activate until the game's formal release. We have some great news! We’re beginning to receive the product key codes for Eiyuden Chronicle: Rising and are preparing them to be sent out a little early. Whether you’re already invested or still on the fence, Eiyuden Chronicle: Rising has already received a ton of praise that is sure to excite! We’re back with another monthly update and we’re just days away from the release of Eiyuden Chronicle: Rising, landing May 10! And for those not in the know, Eiyuden Chronicle: Rising will be available on all platforms at the SRP of US$14.99. ![]()
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